Contact us
We answer general, sales, and privacy enquiries at admin@windtroubleshooter.com, and text-message support at support@windtroubleshooter.com.
WindTroubleshooter LLC
2222 W. Grand River Ave, Ste A
Okemos, MI 48864
United States
Support
For help with text-message alerts — including the address quoted in our automated HELP reply — email support@windtroubleshooter.com. Existing customers can also send feedback and fault reports from inside the application (the bell icon in the top bar), which routes the message to our team along with the technical detail needed to reproduce the problem.
Sales and trials
For pricing, a trial, or a demonstration for your operations team, email admin@windtroubleshooter.com with your organisation and the sites you operate.
Privacy and data requests
To exercise access, correction, or deletion rights, or to ask how your information is handled, email admin@windtroubleshooter.com. See our Privacy Policy for detail.
Text-message (SMS) alerts
Lightning safety alerts are strictly opt-in. They are sent only to people a site administrator has enrolled with that person's express consent, and only for the sites they are responsible for. We do not send marketing text messages.
What you are consenting to
You are subscribing to WindTroubleshooter LLC lightning safety alerts (transactional safety notifications). Reply STOP to opt out. Reply HELP for help. Standard message and data rates may apply. Message frequency may vary — messages are sent only when lightning is detected near a monitored site, plus an all-clear once the threat has passed. View our Terms of Use and our Privacy Policy.
No mobile information will be shared or sold to third parties or affiliates for promotional or marketing purposes.
How to opt in — verbal consent
Enrolment is by verbal consent only. Your site administrator asks you, in person, whether you consent to receive lightning safety alerts and reads you the disclosure above. Only after you answer Yes does the administrator record your name, mobile number and the sites you cover in the WindTroubleshooter admin console, and a confirmation text is sent to that number. There is no other way for a number to be added, and we never purchase, rent or import numbers. Consent to receive text messages is never a condition of using the Service. Read the full script we use: SMS opt-in consent script.
How to opt out
Reply STOP to any message to stop immediately, ask your administrator to remove you, or email admin@windtroubleshooter.com and we will remove the number.